What is Blacklane doing to help chauffeurs stay safe?

Safety of our guests, chauffeurs, and employees is our top priority. We have asked all chauffeurs who suspect they may be sick to not perform any rides, and they will not face consequences for being unable to take guests.

Blacklane recommends that chauffeurs disinfect vehicles after each ride, replace handshakes with a slight bow, and include hand sanitizer in vehicles. We also have asked chauffeurs to remove reading material from seatbacks.

We are maintaining regular communication on chauffeur and guest safety. If we receive notification of any guest testing positive for coronavirus, we will inform the partner whose company performed the ride.

What should I do if I test positive for coronavirus (COVID-19)?

Chauffeurs should inform their manager, and then the chauffeur or manager should immediately inform Blacklane. The chauffeur may not perform Blacklane rides until receiving a doctor’s permission.

Should I still put extras in the car for the guests?

Chauffeurs should remove magazines, newspapers, and anything else that could be touched by more than one guest. Single-use water bottles and one of each type of candy are allowed. Chauffeurs must sanitize unopened water bottles and candies after a ride. If hand sanitizer is available in your city, please have it in your vehicle. For high-risk regions, and if available, please also include gloves and masks for guests.

How should I greet guests?

Chauffeurs should welcome guests with a slight bow instead of a handshake. At the end of the ride, chauffeurs also should not offer a handshake.

Should I still open the car door for guests and handle their luggage?

Yes. Guests will expect and appreciate chauffeurs opening and closing doors so they do not have to touch them. Chauffeurs should offer to take luggage but be understanding if guests prefer to handle it on their own. Chauffeurs are welcome to wear gloves for extra protection if they wish.

Can I give a ride back without receiving a penalty?

Yes, chauffeurs may give rides back without consequences in the unfortunate case that you show symptoms of an infection or a cold. Please select the “Health Reasons” category when you give a ride back.

Will payments be affected?

Blacklane will continue to pay with our standard process, with no changes or interruptions.

I still have questions, who should I contact?

Please contact Blacklane’s Customer Care Team so we can answer your questions as soon as possible.