About Blacklane

Dozens of Blacklane employees sitting in a meeting room watching a presentation.

Changing the travel game

Blacklane began in 2011 in Berlin, Germany, when frequent travelers Jens Wohltorf and Frank Steuer set out to make professional car service as predictable as booking a flight or a hotel. What started as a two‑person idea has grown into a global platform with an international crew of 400+ people based in hubs across Singapore, Spain, the U.A.E., the U.K., and the U.S.

A big crowd of employees gathered in the courtyard and holding black champagne flutes at a company event.

Over a decade of travel innovation

Today, Blacklane connects guests to licensed local chauffeurs in 60 countries and over 500 cities worldwide. We bring together vetted local chauffeurs under one standard so travelers can expect the same considered, reliable experience whether they are going from New York to Boston, Dubai to Abu Dhabi, or heading into the city from an airport in London, Paris, or Miami.

We make the journey as considered as the destination. Whether you book an airport transfer, a city‑to‑city trip, or an hourly ride, you’ll step into a vehicle that’s professionally driven and curated to give travelers space to think, rest, or work.

How Blacklane works

Blacklane removes the friction between travelers and their destination, taking care of the details so they can focus on what matters. With Blacklane, guests pre-book professional local chauffeurs worldwide via our website, app, or integrated corporate booking tools for airport transfers, city to city journeys, and hourly rides.

Choose from our ride types:

Airport transfers – with flight tracking, 1 hour of free waiting time, and a meet‑and‑greet service in Arrivals, so guests can travel worry-free.
City-to-city – private, long‑distance trips that often replace regional flights or trains for business and premium leisure travel.
Hourly bookings – a chauffeur on standby for multi‑stop days, events, or meetings across a city.
On-demand – near‑instant pickups in select cities, delivered to the same standard as scheduled journeys.

Vehicle classes typically include:

Business Class – premium sedans for everyday work and airport journeys.
Business Van/SUV – larger vehicles for groups or extra luggage.
First Class – high‑end sedans and SUVs for high‑impact arrivals.

A female business traveler sits in the backseat of a limousine as a chauffeur holds the door open for her.

A car service passenger relaxes in the luxurious backseat of a Blacklane limo.

Quality, safety, and sustainability

Professional, licensed chauffeurs Blacklane works only with vetted local operators and chauffeurs who meet licensing and quality requirements in each city.

Predictable, stress‑reducing journeys Features like flight tracking, 1 hour of free airport waiting time, and clear pickup instructions help guests avoid last‑minute stress when flights or plans change.
Upfront, all‑inclusive pricing Fares are fixed at the time of booking and include standard taxes, tolls, tips, and fees. There is no surge pricing, and any additional charges (e.g., changes after pickup) are shown transparently where applicable.
Carbon‑offset rides and growing EV fleets Every Blacklane ride is carbon offset at no extra cost to the guest, and in key regions like the Middle East, all‑electric fleets and expanded EV offerings are part of a broader push toward sustainable luxury travel.
24/7 support Support is available around the clock through the app and website if travel plans change before or during a ride.

Where Blacklane operates

Blacklane operates with licensed partners in 60+ countries and over 500 cities across Europe, the Americas, the Middle East, Asia, and beyond.

To see if Blacklane is available for your route:

Search your city or airport in the booking flow on blacklane.com or in our app on iOS and Android.
Discover the countries and cities we cover online.

A client being handed his luggage by a besuited chauffeur outside a hotel.

"Wherever you are around the world, it’s this special feeling of being taken care of."

CEO and co-founder Jens Wohltorf

Frequently asked questions

How do I contact Blacklane?

If you need customer service for a booking, billing, or account issue:

Go to the Help Center at blacklane.com/en/help/
Choose the topic that matches your question (for example Manage my booking, Payment & invoices, or Account & App).
At the end of the flow, you’ll see the available contact options for your location and issue type (such as contact forms, in‑app support, or local phone options where offered).

How do I book a ride?

You can book in three main ways:

Website – go to blacklane.com/ and enter your pickup, destination, and time.
App – download the Blacklane app from the iOS App Store or Google Play, sign in or create an account, and book directly.

For business – if you’re a corporate booker or travel manager, contact our business specialists.

How is pricing calculated?

Blacklane pricing is upfront and fixed:

Fares are calculated using route, distance, time, vehicle class, and local operating costs.
Taxes and standard fees are included; there’s no surge pricing.
Any additional costs (for example, if the journey is changed after pickup) are shown clearly in the booking or on the receipt where applicable.

Are tips included?

In all markets tips are included in every Blacklane ride. You can give an additional tip to your driver if you want, but it is not required and in New York with an in-app tipping function to comply with local market policy.

What happens if my flight is delayed?

For airport pickups:

Blacklane tracks your flight when you provide flight details and adjusts the pickup time if your flight is delayed, within the included waiting window of 1 hour.
The standard included waiting time and any potential extra fees for extended delays are shown during booking and in the service terms for your city.

Are Blacklane rides carbon-offset?

Yes. Blacklane offsets the emissions of every journey at no extra cost to guests, through a global carbon-offset program. In addition, key cities feature all-electric or expanded EV fleets, especially in regions like the Middle East, where Blacklane operates all-electric business-class services in partnership with local providers.